spinngo Privacy Policy & Data Protection
Updated: January 2026 · Applies to all registered spinngo.bet users
Information We Collect
Spinngo collects several categories of personal information when you register and use our platform. This information is necessary for us to provide a safe, seamless and responsible service to users in Malaysia.
The categories of information collected include:
- Account information: full name, email address, phone number, date of birth and login credentials provided during registration.
- Payment information: your chosen payment method (e.g. TNG eWallet, Maybank2u), transaction history in Malaysian Ringgit (RM) and information required to process deposits and withdrawals.
- Device and browser information: IP address, device type, operating system, browser version and screen resolution used to access the spinngo platform.
- Usage data: game session records, pages visited, time spent on the platform, game preferences and betting history within your account.
- Cookies and tracking data: information collected through cookies and similar tracking technologies while you use the platform.
Why We Use Your Data
Platform Operations
The information collected is used to verify user identity, process deposits and withdrawals in MYR, provide responsive customer support and ensure the integrity of every game session. Without this information, spinngo cannot deliver a secure and fully functioning service.
Security & Compliance
User data is used to detect and prevent fraud, money laundering, account abuse and suspicious activity. spinngo also uses this information to comply with applicable legal and regulatory requirements and to enforce responsible gaming policies.
Service Improvements
Analysing usage data helps spinngo better understand the needs of Malaysian users, improve the platform interface, personalise content and ensure optimal technical performance across a range of mobile devices.
Communications
We use email and in-account notifications to keep users informed about important updates, changes to terms, security information and account-related content. Users may opt out of promotional communications through their account settings.
Cookies & Tracking Technologies
Spinngo uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
The types of cookies we use include:
- Essential cookies: required for core platform functions such as login, session verification and account security. These cookies cannot be disabled.
- Performance cookies: collects information on how users interact with the platform to help us improve performance and usability.
- Preference cookies: stores your preferences such as interface language and display settings for a more personalised experience.
You can manage or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of the spinngo platform and your overall user experience.
Data Storage, Security & Sharing
Data Retention
Spinngo retains users' personal data for as long as the account remains active and for as long as necessary to fulfil the purposes set out in this policy, including legal and regulatory requirements. Financial transaction data is retained for a minimum of 5 years from the transaction date to meet compliance obligations.
Once an account is closed at the user's request or for other reasons, data that is no longer required will be deleted or anonymised within a reasonable timeframe, unless we are legally obligated to retain it for longer.
Third-Party Sharing
Spinngo does not sell users' personal data to third parties for marketing purposes. We only share necessary information with recognised payment service providers, gaming software providers, regulatory authorities and law enforcement agencies where required by law.
Technical Security Measures
All data transmitted between your device and spinngo's servers is protected by SSL encryption. Our databases are secured with strict access controls, continuous monitoring and regular backups to prevent data loss or unauthorised access.
While we take security seriously, no system is completely infallible. We encourage users to use strong, unique passwords and never share their login credentials with anyone.
User Rights & Contact Us
As a spinngo user, you have the following rights regarding your personal data:
- Right of access: you may request a copy of the personal data we hold about you at any time.
- Right of rectification: if your information is inaccurate or incomplete, you may request that we update it.
- Right to erasure: you may request the deletion of your personal data, subject to legal obligations that require us to retain certain information.
- Right to object: you may object to the processing of your data for specific purposes such as direct marketing.
This privacy policy may be updated from time to time to reflect changes in our practices, legal requirements or new features on the spinngo platform. Users will be notified of any material changes via email or in-account notices. Continued use of the platform after such changes constitutes acceptance of the updated policy.
To exercise any of the above rights or for any privacy-related enquiries, please contact the spinngo support team by email at: [email protected]. We are committed to responding to all requests within a reasonable timeframe.